Friday, January 30, 2009

Blackberry Missing Sync for Mac- Plugin error

So every few months I have trouble syncing my black berry for one reason or another. Here is one of the solutions I have found:

If you are getting the following in the log "An error occurred while pulling data from Sync Services"


This error can occur if there is a problem reading Sync Services data from the Mac.

What you should do is backup your Calendar data and reset the sync history:
1. Go to iCal and choose 'File' menu and then 'Backup database'.
(Leopard - 'File' menu and choose 'Back up iCal')
2. Still in iCal choose 'File and then 'Revert to database backup' and choose the backup you just made.
(Leopard - click on the 'File' menu and choose 'Restore iCal')
3. In Missing Sync, click on the 'Help' menu and select 'Reset Sync History'
4. De-select other plugins and leave only 'Calendar' selected
5. Click the 'Reset Sync History' button.

Now try the sync again.

If the error persists, you should do a global reset of the Sync History for Sync Services.

1. Go to iCal and click the 'File' menu and choose 'Back up database'.
(Leopard - 'File' menu and choose 'Back up iCal')
2. Now revert to the same database you just backed up, click on the 'File' menu and choose 'Revert to database backup'.
(Leopard - click on the 'File' menu and choose 'Restore iCal')
3. Do the same process for Address Book click the 'File' menu and choose 'Back up Address Book'
(Leopard - 'File' menu and choose 'Export - Address Book Archive')
4. Now revert to the same database you just backed up, click on the 'File' menu and choose 'Revert to Address Book backup'.
(Leopard - click on the 'Import' menu and choose 'Address Book Archive')

Steps 1 through 4 are key to the process, they are not just a backup, but the revert part forces a reset of the relationship between Sync Services and iCal and Address Book.

5. Launch the iSync application, found in the /Applications/ folder. (iSync is not used for the sync, but iSync is where Apple handles Sync Services Preferences.)
6. Click on the iSync menu
7. Choose Preferences
8. Click the 'Reset Sync History' button. Read and follow the onscreen directions.
9. This may launch iCal. When the reset process has begun the button will go grey, it is complete when the button becomes active again, but there is no need to re-click it.
10. Restart the Mac
11. Soft reset your BlackBerry. Turn it off, pull the battery for 3 minutes, put it back and turn on.
12. In Missing Sync for BlackBerry, double click the Calendar plugin and reselect the calendar for the field: "Put events created on the device into:"
13. In Missing Sync for BlackBerry, double click the Tasks plugin and reselect the calendar for the field: "Put tasks created on the device into:"


Then, try the sync again.


For more help go to https://support.markspace.com